CB999 Privacy Policy

1. Introduction

CB999 is an online entertainment platform offering sports betting, slots, bingo and fish games to users in Pakistan. We take your privacy seriously. This Privacy Policy explains in plain terms what information we collect when you use the platform, why we need it and how we look after it.

We are committed to collecting only what is necessary, keeping it secure and giving you meaningful control over your own data. If you have any concerns or questions after reading this page, please contact our support team at any time.

This policy may be updated from time to time. The "last updated" date at the top of this page will reflect any changes. We recommend checking back periodically, especially if you are a regular user of the platform.

2. Information We Collect

CB999 collects two broad categories of information: information you provide directly, and information that is generated automatically when you use the platform.

2.1 Information You Provide

• Registration details — your name, date of birth, email address and mobile number when you create an account
• Identity verification documents — a copy of your national identity card (CNIC) or other government-issued ID when we are required to verify your age or identity
• Payment information — your PKR account details for JazzCash, Easypaisa, Raast, bank transfer or card payments (see Section 4 for detail on how this is handled)
• Support communications — any messages, queries or complaints you send to our customer support team via chat or email
• Responsible gaming settings — deposit limits, loss limits, self-exclusion preferences and session reminders that you configure in your account

2.2 Information Generated Automatically

• Device and browser data — your device type, operating system version, browser type and screen resolution
• IP address and approximate location — used to verify your approximate region and detect unusual account activity
• Session and activity data — pages visited, games played, bets placed, time spent on specific features and navigation patterns within the platform
• Cookies and similar technologies — small text files stored on your device to keep you logged in, remember your preferences and help us understand how the platform is being used (see Section 7 for full cookie details)

3. Why We Collect Your Information

Every piece of data CB999 collects serves a specific, legitimate purpose. The table below summarises the main reasons:

CB999 does not use your personal data for automated decision-making that produces significant legal effects on you, nor do we build behavioural advertising profiles for sale to third-party advertisers.

4. Payment Data and PKR Transactions

CB999 supports deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. When you initiate a deposit or withdrawal, you are interacting with a secure, third-party payment gateway. CB999 itself does not store your full card number, JazzCash PIN, Easypaisa mobile wallet password or any other authentication credential used to access your payment account.

What CB999 does retain is a record of your transaction history — the amount, date, payment method type and status of each deposit and withdrawal. This record is necessary to manage your account balance, investigate disputes and comply with financial record-keeping requirements.

All payment data in transit is encrypted using TLS. Stored transaction records are held on access-controlled servers and are only accessible to authorised CB999 staff with a legitimate operational need.

5. Sharing Your Information

CB999 does not sell, rent or trade your personal data to third parties. There are however a limited number of situations where sharing data is necessary to operate the platform:

5.1 Payment Processors

To process your PKR deposits and withdrawals, CB999 shares the minimum necessary payment details with our payment gateway partners. These partners operate under their own privacy policies and are independently responsible for the data they process on their own platforms.

5.2 Identity Verification Providers

When you submit identity documents for age or identity verification, those documents may be processed by a third-party verification service provider. This provider is bound by strict confidentiality obligations and data protection standards.

5.3 Technology and Infrastructure Providers

CB999 uses trusted third-party providers for hosting, analytics and security services. These providers act as data processors on our behalf — they only process data as instructed by CB999 and are not permitted to use your data for their own purposes.

5.4 Legal and Regulatory Requirements

CB999 may disclose personal data if required to do so by a valid legal order, court direction or other lawful obligation. We will only disclose the minimum information required to comply with any such request.

In all other circumstances, your data stays within the CB999 platform ecosystem and is not shared externally.

6. How Long We Keep Your Data

CB999 keeps your personal data for as long as your account is active and for a reasonable period afterwards in case of disputes, chargebacks or legal requirements. The general retention periods we follow are:

• Account and identity data — retained for the duration of your account plus up to five years after account closure, to meet financial record-keeping requirements
• Transaction records — retained for up to five years from the date of each transaction
• Support communications — retained for up to two years from the date of the last message in a conversation thread
• Session and activity logs — retained for up to 12 months in an identifiable form, after which data may be aggregated and anonymised for platform analytics
• Marketing preferences — retained until you withdraw consent or close your account

When data is no longer required, it is securely deleted or anonymised. If you request deletion of your account, we will process the request within a reasonable timeframe and notify you once your personal data has been removed, subject to any legal retention obligations that may apply.

7. Cookies and Tracking Technologies

CB999 uses cookies — small text files stored on your device — and similar technologies to keep the platform running smoothly. We use the following categories of cookies:

• Strictly necessary cookies — required for basic platform functions such as keeping you logged in, maintaining your session and remembering your language preference. These cannot be disabled without breaking core functionality.
• Functional cookies — used to remember your settings and preferences, such as your preferred deposit method or responsible gaming limits, so you do not have to re-enter them every time.
• Analytics cookies — used to understand how the platform is being used in aggregate — which pages are visited most, which games are popular and where users tend to drop off. This data is anonymised and used solely for platform improvement.

CB999 does not use third-party advertising or behavioural tracking cookies. You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may affect your ability to use certain features of the platform.

8. How We Protect Your Data

CB999 takes data security seriously and has put in place a range of technical and organisational measures to protect your information:

• TLS encryption on all data in transit between your device and our servers
• Encrypted storage for sensitive fields such as passwords (stored as salted hashes) and identity document images
• Access controls — only authorised CB999 staff with a specific operational need can access personal data, and all access is logged
• Intrusion detection systems to monitor for unusual access patterns or attempted breaches
• Regular security reviews to identify and address vulnerabilities in our platform and infrastructure

Despite these measures, no online platform can guarantee 100% security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials and contact support immediately if you suspect unauthorised access to your CB999 account.

9. Your Rights Over Your Data

As a CB999 user, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of all personal data CB999 holds about you
• Right to correction — you can ask us to correct any inaccurate or incomplete information in your account
• Right to deletion — you can request that your account and associated personal data be deleted, subject to legal retention obligations
• Right to restrict processing — you can ask CB999 to pause processing of your data in certain circumstances, for example while a correction request is being reviewed
• Right to withdraw consent — where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing
• Right to data portability — you can request your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, contact CB999 support through the live chat function on the website or app. We will respond to all requests within a reasonable timeframe. We may need to verify your identity before processing a data request to protect against unauthorised access.

10. Minors and Under-18 Users

CB999 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on CB999, please contact support immediately. We will investigate and close the account promptly, and any funds held on that account will be handled in accordance with our Terms and Conditions.

CB999 uses date of birth collection at registration and may request identity verification to confirm age. These measures are in place to protect minors from accessing the platform.

11. Changes to This Privacy Policy

CB999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will update the "last updated" date at the top of this page. For significant changes, we may also notify registered users via email or an in-app message.

We encourage you to review this page periodically. Continued use of the CB999 platform after a policy update indicates your acceptance of the revised Privacy Policy. If you disagree with any update, please stop using the platform and contact support to discuss closing your account.

12. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data CB999 holds about you, please reach out to our support team. We are available around the clock via the live chat function on the CB999 website and mobile app.

Our support email address is displayed in the footer of every page on this website. Please note that email responses may take up to 24 hours. For urgent privacy concerns — such as suspected unauthorised access to your account — we strongly recommend using live chat for a faster response.

We take every privacy enquiry seriously and will do our best to resolve your concern promptly and transparently.